In short: We collect only what we need to operate our services, we don't sell your personal information, and you can request access, correction, or deletion at any time by emailing
support@aivoralabs.co.
1. Introduction
AIvora Labs LLC ("AIvora Labs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit aivoralabs.co (the "Site") or use any of our SaaS subscriptions, web applications, or digital products (collectively, the "Services").
By accessing the Site or using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
2. Information We Collect
2.1 Information you provide to us
- Account information: name, email address, password, and (where relevant) company name when you create an account or join our waitlist.
- Billing information: when you purchase a subscription or digital product, our payment processor (Stripe) collects payment method details. We do not store full card numbers on our servers; we receive a tokenized reference and metadata such as the last four digits of your card, card brand, and billing country.
- Support communications: messages and attachments you send us when you contact support or request information.
- User content: prompts, files, documents, and other content you input into our Services so we can generate output, run a workflow, or store it on your behalf.
2.2 Information we collect automatically
- Usage data: pages visited, features used, clicks, session duration, and other interaction events.
- Device and technical data: IP address, browser type and version, operating system, device identifiers, time zone, and referring URLs.
- Cookies and similar technologies: see Section 5 below.
2.3 Information from third parties
We may receive information from service providers we use to run our business, such as analytics providers, payment processors, identity providers (if you sign in with a third party), and fraud-prevention services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services, including processing subscriptions and delivering digital products;
- Authenticate users, prevent fraud, and secure our systems;
- Communicate with you about your account, transactions, security alerts, and customer support requests;
- Send product updates, marketing, and newsletters where you have opted in (you can unsubscribe at any time);
- Improve and develop new features, including by analyzing aggregated and de-identified usage data;
- Comply with legal obligations and enforce our agreements.
4. Legal Bases for Processing (EEA, UK, and similar jurisdictions)
If you are located in a jurisdiction that requires a legal basis for processing personal data, we rely on the following bases:
- Contract: to provide the Services you purchase or sign up for.
- Legitimate interests: to operate, secure, and improve the Services, prevent fraud, and communicate with users, balanced against your rights.
- Consent: for optional marketing communications and non-essential cookies, where required.
- Legal obligation: to comply with applicable laws, including tax, accounting, and law enforcement requests.
5. Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and measure the performance of our marketing.
The categories we use are:
- Strictly necessary: required for the Services to function (e.g., authentication, security).
- Analytics: help us understand aggregate usage patterns so we can improve the product.
- Preferences: remember your settings such as theme or language.
You can control cookies through your browser settings. Blocking some cookies may affect how the Services work.
6. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers: trusted vendors who process data on our behalf, such as cloud hosting, payment processing (Stripe), email delivery, customer support tooling, and analytics. They are contractually required to protect your data and use it only for the purposes we specify.
- Legal and safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of AIvora Labs, our users, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred, subject to standard confidentiality protections.
- With your consent: for any other purpose disclosed to you at the time of collection.
7. International Data Transfers
AIvora Labs LLC is established in the United States, and the founder of the company is based in Singapore. We may process and store information in the United States, Singapore, the European Union, and other jurisdictions where our service providers operate. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for international transfers of personal data.
8. Data Retention
We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. Specifically:
- Account data is retained while your account is active and for a reasonable period after deletion.
- Billing records are retained for as long as required by applicable tax and accounting laws.
- Support communications are retained for a period sufficient to address recurring issues and improve our Services.
9. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and regular review of our security practices. No system is perfectly secure, however, and we cannot guarantee the absolute security of your data. If you believe your account has been compromised, contact us immediately at support@aivoralabs.co.
10. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing;
- Request a copy of your information in a portable format;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise these rights, email us at support@aivoralabs.co. We will respond within the time period required by applicable law.
11. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12. Third-Party Links and Services
Our Site and Services may contain links to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies. We are not responsible for the content or practices of those third parties.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify users through the Services or by email. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: